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Shipping/ Returns

 

Returns & Exchanges General Info

Gun Parts USA has a 14 day return and 30 day exchange policy covering all products sold with exception to installed parts, sights, optics, scopes, used, installed or modified items. An RMA number is required for an item to be returned for both refunds or exchanges. A 20% restocking fee will apply to all returned goods requesting refunds, No restocking fee will be charged on exchanges. Shipping will not be refunded under any circumstance.

 

What Can Be Returned

Gun Parts USA allows the return of all products, except those listed below.

 

We do not accept returns or exchanges on the following items:

1. Sights, Optics, Scopes are not returnable due to the delicate nature of these items. To ensure all our customers receive a new, unused, un-damaged scope, optic, or sight we will not accept returns for these items and are sold on our site as all sales final.

2. Customized parts that are offered on our site to meet state compliancy are not returnable for exchange or refund.

3. Used, Modified or Installed Parts are not returnable for exchange or refund. If you have attempted to install or have modified a part in any manner whatsoever it does not qualify for return or exchange.

4. Items returned without prior authorization or an authorization number visible on the outside of the packaging will not be accepted. They will be refused and returned to you at your expense. An RMA number is required for any return or exchange for any reason.

5. Custom ordered products are not available for return or exchange for any reason.

 

How To Obtain A Return Authorization Number

Return authorizations are easy to get. The easiest way is to login to your account and select the order that has the item you wish to return. Select the item you want to return and a reason for the return and our system will automatically generate an RMA number. If you do not have access to logging in, Simply look for the Talk to Us tab at the bottom of every page to chat with a live operator. If we are unavailable at the time you may also click on the send us a message link at the bottom of every page and request your return number. See below for what information is needed to obtain an RMA

 

What is needed to obtain a Return Authorization Number

Getting an RMA number is easy. Simply login to your account and select the order that has the item you wish to return. Select the reason and follow the instructions online. If this is unavailable to you, Simply have your first and last name and order number available when talking to operators. We will also need to know the item you wish to return and the reason for return.

 

Did You Receive Damaged or Defective Merchandise?

If the item you received was received damaged we will need to know within the first 24 hours of receiving the item. Delays in notifying us limit our ability to file claims and assist in solving the issue. After the first 24 hours have passed you will need to use the manufacturers warranty, if applicable. Please retain all packaging as it may be needed to process the claim.

 

Product Warranties

Gun Parts USA does not warrant or offer any type of warranty on the merchandise we sell. Manufacturers warranties are in affect and any product claim should be directed directly to the manufacturer. Some manufacturers may not offer warranties or offer limited warranties and you should contact them directly to seek assistance with their products. Gun Parts USA does not offer any installation or usage advice due to liabilities in place by the manufacturers on advice given in a manner that may not be consistant with their policies.  

 



 

Why Buy from Gun Parts USA?

Flat Rate Shipping

Only $7.95 Shipping any size order within the lower 48 states. Alaska & Hawaii slightly more.

No Bull

We treat our customers as we would want to be treated, with Dignity & Respect.

Knowledgeable Staff

Our staff are avid sportsmen and shooting sports enthusiasts with years of knowledge.

30 Day Return Policy

We Offer a full 30 day, Easy Return Process on most new products.

Secure Shopping

Safe & Secure website with 256 bit Secure Socket Technology that protects your sensitive data.

Text Deals

Get special deals and events sent directly to your mobile phone.

Huge In Stock Inventory

We offer a huge inventory with multiple warehouses for shipping. We get you your product fast.

Low Everyday Prices

We offer low everyday prices complimented by our weekly special deals.

Win Cash Rewards

Submit reviews for the products on our site and enter to win up to $100 in our monthly drawings.